At SHEARLORD, we take great pride in the quality of our Merino sheepskin, Toscana sheepskin, premium leather, materials, and craftsmanship. Every jacket and coat is made with close attention to detail, and we want you to feel completely confident when ordering from us.
If your jacket or coat is not right for you, we offer free returns and exchanges within 30 days of delivery, including the cost of return shipping.
You may request a return or exchange within 30 days of receiving your order.
This applies to both full-price and sale items.
There are:
No restocking fees
No return shipping charges
Free exchanges
Free returns within 30 days
If your item does not fit, does not meet your expectations, or you would simply prefer to return it, just email us at support@shearlord.com.
We will provide you with a prepaid return shipping label and help arrange either a refund, exchange, or replacement.
Simply email us at support@shearlord.com and let us know whether you would like a return, exchange, or replacement.
We will send you a prepaid return label, so you will not have to pay the return shipping cost.
There is no complicated return process — our team will guide you through everything.
If your jacket or coat does not fit as expected, please contact us and we will arrange a free exchange, including return shipping.
We can also review your measurements and sizing preferences to help make sure your replacement provides the best possible fit.
You are welcome to carefully try your item on to check the fit and appearance.
Returned items should simply be returned in their original, resalable condition with the original tags and packaging where possible.
Items that have been extensively worn, altered, damaged, or stained may not qualify for a full refund, subject to applicable consumer law.
Sheepskin and leather are natural materials, meaning no two pieces are exactly identical.
Natural variations in grain, texture, colour, markings, and shearling appearance may occur. These characteristics are part of genuine sheepskin and leather and are not normally considered defects.
Your item may therefore vary slightly from the photographs displayed on our website.
Sale items are covered by the same 30-day free return and exchange policy as regularly priced products.
If you purchase during a sale or promotion and decide the item is not right for you, simply contact us and we will provide a prepaid return shipping label at our cost.
If your item arrives faulty, damaged, or different from what you ordered, please email us at support@shearlord.com.
Where helpful, you may include photographs of the issue.
We will arrange a free return with a prepaid shipping label and provide a replacement, exchange, or refund depending on your preference and the circumstances.
If you would like a refund, simply email us and we will arrange the free return shipping and provide your prepaid return label.
Once the returned item reaches us, your refund will normally be processed within 5 business days to your original payment method.
Your bank or payment provider may take a little additional time to display the refund.
Shearlord
29 Gloucester Road
Ross-on-Wye
HR9 5LE
United Kingdom
UK : +44 7832398046
US : +1 4244510722
Please contact us at support@shearlord.com before sending anything back so that we can provide your prepaid return shipping label and cover the return shipping cost.
This policy is designed to give you additional confidence when shopping with Shearlord and does not limit any statutory rights you may have under applicable consumer law.
If you have any questions about sizing, returns, exchanges, or replacements, simply email us at support@shearlord.com.
We will be happy to help, arrange the appropriate solution, and provide the prepaid return label at our cost where a return is required.
