Frequently Asked Questions (FAQs)

🛍️ ORDERING & SHOPPING

Q: What types of sheepskin jackets do you offer?

We specialize in premium sheepskin and shearling jackets including:

Browse our complete Men's Sheepskin Coats Collection to see all available styles.

Q: How do I choose the right size?

Each product page includes detailed sizing charts. Sheepskin jackets should fit comfortably with room for layering underneath. If you're between sizes, we recommend sizing up for a more comfortable fit, especially for bomber-style jackets that are traditionally worn with layers.

Q: Are your products made from real sheepskin?

Yes! All our jackets (except those specifically labeled as faux fur) are crafted from genuine sheepskin and shearling. Our products feature natural leather exteriors with luxurious wool interiors, providing authentic warmth and durability.

Q: Do you offer international shipping?

Yes, we ship worldwide! Please see our Shipping Policy for detailed information about delivery times and carriers.

📦 SHIPPING & DELIVERY

Q: Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders. Learn more on our Free Shipping page.

Q: How long does shipping take?

We offer two shipping options:

  • Standard Shipping (FREE): 5-8 business days. You'll receive a tracking number within 3 working days of placing your order.
  • Expedited Shipping: 3-5 business days for an additional £19.99 (available on select products at checkout)

Full details are available in our Shipping Policy.

Q: Which carriers do you use?

We partner with premium shipping services including FedEx, USPS, UPS, and DHL to ensure your jacket arrives safely and on time.

Q: Can I track my order?

Absolutely! You'll receive a tracking number via email within 3 working days of your order. The tracking becomes active 24 hours after you receive the number.

↩️ RETURNS & EXCHANGES

Q: What is your return policy?

We offer hassle-free returns within 30 days of purchase. Learn more on our Hassle Free Returns page.

Q: How do I return or exchange an item?

To initiate a return or exchange:

  1. Contact our customer support team at support@shearlord.com within 30 days of purchase to obtain return authorization
  2. Ensure the item is unused, in resalable condition with all original tags and packaging intact
  3. Ship the item to our return address (provided upon authorization)
  4. We'll process your refund within 5 business days of receiving your return

Full details in our Refund Policy.

Q: Do you charge restocking fees?

No! We do not charge any restocking fees on eligible returns or exchanges.

Q: Can I return sale items?

Items purchased on sale are considered final sale and are not eligible for return or refund. Please review product details carefully before purchasing discounted items.

Q: Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method.

Q: Where do I send returns?

Our return address is:
31a Brookend Street
Ross-on-Wye
HR9 7EG
United Kingdom
Phone: +44 7411207950

🧥 PRODUCT CARE & QUALITY

Q: How do I care for my sheepskin jacket?

Proper care will keep your sheepskin jacket looking beautiful for years. Visit our dedicated Care Of Leather page for comprehensive care instructions including cleaning, storage, and maintenance tips.

Q: Are there natural variations in sheepskin products?

Yes! Because our products are crafted from natural sheepskin and leather, each piece may feature unique variations in texture, color, and markings. These characteristics contribute to the authenticity and charm of each item, making your jacket truly one-of-a-kind. Your item may slightly differ in appearance from website images.

Q: Do you offer a warranty?

Yes! We stand behind the quality of our products with a Lifetime Warranty. Learn more about our warranty coverage on our Lifetime Warranty page.

Q: How warm are sheepskin jackets?

Sheepskin jackets are exceptionally warm! The natural wool lining provides superior insulation while remaining breathable. Originally designed for WW2 pilots flying in unheated cockpits at high altitudes, these jackets can handle extreme cold while keeping you comfortable.

Q: Are sheepskin jackets waterproof?

Sheepskin has natural water-resistant properties, but it's not completely waterproof. Light rain and snow are generally fine, but we don't recommend prolonged exposure to heavy rain. Proper care and occasional conditioning will help maintain water resistance.

💳 PAYMENT & SECURITY

Q: What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods through our Shopify checkout. All transactions are encrypted and secure.

Q: Is my payment information secure?

Absolutely! We use Shopify's secure payment processing, which is PCI-DSS compliant. Your credit card data is encrypted using SSL technology and stored with AES-256 encryption. We never store your complete payment information. Learn more in our Privacy Policy.

📞 CUSTOMER SERVICE

Q: How can I contact customer support?

We're here to help! You can reach us:

  • Email: support@shearlord.com
  • Phone: 0783 2398046
  • Contact Form: Visit our Contact Us page

Q: What are your business hours?

Our customer support team responds to inquiries during UK business hours. We aim to respond to all emails within 24 hours.

Q: Can I visit your physical store?

We are primarily an online retailer. For any questions or special requests, please contact us at support@shearlord.com or call 0783 2398046.

🌟 ABOUT SHEARLORD

Q: What makes Shearlord different?

At Shearlord, we specialize exclusively in premium sheepskin and shearling outerwear. Our collection features authentic designs inspired by classic aviation and military heritage, combined with modern craftsmanship. Every jacket is made from genuine sheepskin, offering unmatched warmth, durability, and timeless style. Learn more on our About Us page.

Q: Do you have customer reviews?

Yes! Check out what our satisfied customers are saying on our Happy Customers page.

Q: What is your commitment to quality?

We're committed to delivering exceptional quality, which is why we offer:

  • ✅ Lifetime Warranty on all products
  • ✅ Hassle-Free Returns within 30 days
  • ✅ Free Shipping worldwide
  • ✅ Genuine sheepskin and shearling materials
  • ✅ Expert craftsmanship and attention to detail

🔒 PRIVACY & LEGAL

Q: How do you protect my personal information?

We take your privacy seriously. We collect only necessary information for order processing and use industry-standard security measures to protect your data. Read our complete Privacy Policy for details on data collection, usage, and protection.

Q: Do you use cookies?

Yes, we use cookies to improve your shopping experience and track site analytics. You can manage your cookie preferences in your browser settings. Details are in our Privacy Policy.

Q: What are your Terms of Service?

By using our website and purchasing products, you agree to our Terms of Service, which outline the conditions of use, prohibited activities, and our rights and responsibilities.

Q: Where can I learn about my privacy choices?

Visit our Your Privacy Choices page to understand and manage your privacy preferences.

❓ STILL HAVE QUESTIONS?

If you can't find the answer you're looking for, we're here to help! Visit our Help Center or contact us directly:

📧 Email: support@shearlord.com
📞 Phone: 0783 2398046
💬 Contact Form: Contact Us

Thank you for choosing Shearlord!
We're committed to providing you with the finest sheepskin jackets and exceptional customer service. Your satisfaction is our priority.