Frequently Asked Questions (FAQs)

1. What is shearling, and why is it used for coats?
Shearling is the fleece of a sheep that has been tanned with the wool still attached to the hide. It’s known for being exceptionally soft, warm, and durable. Shearling coats provide superior insulation and comfort, making them an ideal choice for cold weather while offering luxury and timeless style.

2. What makes ShearLord's shearling coats different from others?
At ShearLord, we pride ourselves on offering high-quality, handcrafted shearling coats made from the finest materials. Our coats are designed for durability, style, and comfort. We source premium shearling and offer custom options, ensuring each coat is unique and perfectly tailored to your needs.

3. How do I choose the right size?
We recommend measuring your bust, waist, hips, and sleeve length, and comparing those measurements to our size chart. If you're unsure, please feel free to contact our customer service team. They can guide you to the perfect fit based on your preferences.

4. How should I care for my shearling coat?
To keep your shearling coat in top condition, we suggest brushing it regularly to remove dirt and prevent matting. Store it in a cool, dry place, and avoid damp or wet conditions. For cleaning, we recommend professional cleaning to maintain the integrity of the coat. Never machine wash or dry clean your shearling coat at home.

5. Is shearling sustainable?
Yes, shearling is a natural, sustainable material when ethically sourced. At ShearLord, we ensure that all our shearling is obtained from trusted suppliers who uphold responsible practices. Additionally, shearling products are long-lasting, reducing the need for frequent replacements.

6. What are the different types of shearling coats?
We offer a variety of styles, including classic shearling jackets, full-length coats, bomber jackets, and tailored designs. Each style is available in different cuts and colors to suit a variety of tastes and preferences.

7. How warm are shearling coats?
Shearling is naturally insulating and can keep you warm even in freezing temperatures. The fleece traps heat close to the body, making shearling coats ideal for cold-weather conditions. They are designed to keep you comfortable while maintaining a stylish appearance.

8. Can I return or exchange my shearling coat if it doesn’t fit or I change my mind?
Yes, we offer a hassle-free return and exchange policy within 30 days of purchase. The coat must be in new, unworn condition, and tags must still be attached. Please check our Returns & Exchanges page for more details.

9. How long will it take to receive my shearling coat?
Shipping times vary depending on your location. Orders are typically processed within 2-3 business days, and delivery times range from 5-10 business days, depending on your shipping method and location. You’ll receive tracking information once your order is shipped.

10. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on the destination. You can check the shipping options at checkout.

11. Is there a warranty on my shearling coat?
All of our coats come with a 1-year warranty covering defects in material and workmanship. Please note that this warranty does not cover damage caused by misuse or improper care.

12. Can I customize my shearling coat?
Yes! We offer custom options for most of our shearling coats. You can select different colors, linings, and even add personalized monograms. For more details, please reach out to our customer service team, who will be happy to guide you through the customization process.

13. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. We also offer financing options to make your purchase easier, including monthly payment plans via trusted partners.

14. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with tracking details so you can follow your order’s journey from our store to your door.

15. Do you offer gift cards?
Yes! We offer gift cards that are perfect for special occasions. You can purchase them directly from our website and send them digitally or by mail.

16. How do I know if a shearling coat is right for me?
Shearling coats are timeless pieces that can elevate any wardrobe. If you're looking for a stylish, luxurious way to stay warm, a shearling coat is an excellent investment. If you need more assistance in selecting the right style, our customer service team is always available to provide advice based on your preferences and needs.