At Shearlord, we are committed to delivering high-quality sheepskin products and ensuring your complete satisfaction. Below is an overview of our return policy:
You have 30 days from the date of purchase to initiate a return or exchange. This timeframe gives you the opportunity to assess your purchase and decide if it meets your expectations.
We offer both refund and exchange options for eligible items. Our goal is to ensure you are completely happy with your purchase from Shearlord.
Please note that our sheepskin and leather products are crafted from natural materials. As such, they may feature unique variations in texture, color, and markings. These characteristics contribute to the authenticity and charm of each item. Consequently, your item may slightly differ in appearance from the images on our website.
We do not charge a restocking fee on returns or exchanges.
Our return and exchange policy applies equally to both sale and regular-priced items. All products, including those purchased on sale, are eligible for complimentary returns and exchanges.
To be eligible for a return or exchange, items must be in unused, resalable condition, with all original tags and packaging intact. Please take care to avoid any damage, including scratches or scuffing, while handling your item.
Before returning any item, please contact our customer support team at support@shearlord.com to obtain a return authorization. Returns submitted without prior authorization may not be accepted.
29 old Gloucester road
Ross-on-Wye
HR9 5LE
United Kingdom
Phone: +44 7737329032
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and keeping proof of shipment for your records.
Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that our return policy is subject to change, and any updates will be communicated on our website or during the checkout process.
If you have any questions or need assistance with your return or exchange, feel free to reach out to our customer support team. We are here to ensure you have an exceptional shopping experience with Shearlord.
Thank you for choosing Shearlord.